Information About the Network Practices, Performance Characteristics & Commercial Terms of PDS Connect's Internet Access Services

At PDS Connect, we want our customers to have information to more fully understand and enjoy the services we offer. To help keep customers informed about our internet access services, the PDS Connect website ( describes the internet access services we offer. In this document, we provide information about the network practices, performance characteristics, and commercial terms applicable to our internet access services, consistent with the Federal Communications Commission’s Open Internet Rules. This information should help customers make informed choices about how to use those services, and will assist providers of internet applications, content and services in developing, marketing and maintaining their internet offerings. We encourage mass market customers and other users of our network to familiarize themselves with this information, and to provide PDS Connect with feedback about our internet access services so that we can continue to provide an excellent experience.

Nothing in this document changes your rights and obligations, or ours, under our terms of service associated with the applicable products, Acceptable Use Policy (“AUP”) or Privacy Policy. This document and the information contained in it are provided for informational purposes only and may be changed at any time, without notice.


How can we help?

As your neighbor, we care about the internet experience our customers have. If you have a question or are experiencing issues with your service or billing, submit a support ticket. One of our team members will reach out to assist you.

For immediate internet support needs, give us a call at 317-831-3000.


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